Terms And Conditions
Carpet Cleaning Wimbledon Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning Wimbledon provides professional carpet and related cleaning services to residential and commercial customers. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual or organisation purchasing cleaning services from Carpet Cleaning Wimbledon.
Company means Carpet Cleaning Wimbledon, the cleaning service provider.
Service means any carpet, rug, upholstery, or related cleaning service supplied by the Company to the Client.
Premises means the property or location where the Service is to be carried out.
2. Scope of Services
The Company provides professional carpet and related cleaning services within its stated service area, including Wimbledon and surrounding districts. The exact services to be delivered, including any extras or specific treatments, will be agreed at the time of booking and confirmed by the Company.
Services may include, but are not limited to, hot water extraction carpet cleaning, dry carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, and deodorising. The Company reserves the right to refuse any work that it considers unsafe, unsuitable, or beyond the scope of its standard service.
3. Booking Process
3.1 Bookings may be made via the Company’s chosen communication channels as advertised. The Client must provide accurate details, including full name, service address, access information, description of areas to be cleaned, and any known issues such as severe staining, damage, or infestation.
3.2 A booking is considered an offer by the Client to purchase Services in accordance with these Terms and Conditions. The Company is not obliged to accept a booking and may decline or propose amendments.
3.3 A booking is confirmed only when the Company issues a booking confirmation. This may be communicated verbally or in writing, and may be subject to the payment of a deposit or call-out fee where specified.
3.4 The Client is responsible for ensuring that all information provided is correct and complete. Any changes to the booking, including date, time, service scope, or address, must be notified to the Company as soon as possible and are subject to availability and potential additional charges.
4. Access and Client Obligations
4.1 The Client must ensure that the Premises are accessible at the agreed date and time. Access includes safe entry to the building, parking where required, and the ability to move equipment to the areas to be cleaned.
4.2 The Client must provide access to electricity and running water at the Premises. If the required utilities are not available, the Company may be unable to carry out the Service and may treat the visit as a late cancellation, with associated fees.
4.3 The Client is responsible for moving fragile items, valuables, and small furniture where reasonably possible prior to the arrival of the cleaning team. The Company will not be responsible for moving heavy, delicate, or fixed furniture or appliances unless previously agreed. Any such assistance is provided at the Company’s discretion and at the Client’s risk.
4.4 The Client must inform the Company in advance of any hazards at the Premises, such as loose floor coverings, damaged wiring, or the presence of pests. The Company may decline or suspend the Service if it considers the environment unsafe.
5. Pricing and Quotations
5.1 Prices for Services are generally provided on a per-room, per-area, or per-item basis, or by reference to an estimated size or time. Quotations may be given verbally or in writing and are based on the information supplied by the Client.
5.2 All quotations are estimates and may be adjusted if the actual condition, size, or complexity of the work differs significantly from that described by the Client at the time of booking. The Company will inform the Client as soon as reasonably possible if any price adjustment is required before commencing or continuing the Service.
5.3 Unless stated otherwise, all prices are quoted in pounds sterling and inclusive of applicable taxes.
6. Payments
6.1 Payment is due in full upon completion of the Service, unless otherwise agreed in advance in writing. The Company may require an upfront deposit for certain bookings, larger jobs, or commercial work.
6.2 The Company accepts payment methods as notified to the Client at the time of booking, which may include card payment, bank transfer, or other commonly used payment options. Cash payments may be accepted at the Company’s discretion.
6.3 For commercial Clients or account Customers, payment terms will be specified separately. In the absence of alternative terms, invoices are payable within 14 days of the invoice date.
6.4 If the Client fails to make payment when due, the Company reserves the right to charge interest on the overdue amount in accordance with applicable UK law and to suspend further services until all outstanding sums are settled.
7. Cancellations and Rescheduling
7.1 The Client may cancel or reschedule a booking by giving notice to the Company. To avoid cancellation charges, the Client should provide at least 24 hours’ notice prior to the scheduled start time.
7.2 If the Client cancels or reschedules with less than 24 hours’ notice, the Company may charge a cancellation fee, which may be up to the full estimated cost of the booked Service or loss of any deposit paid.
7.3 If the Client fails to provide access at the agreed time, or the Premises are not in a condition that reasonably allows the Service to be carried out, the visit may be treated as a late cancellation and the Company may apply the relevant cancellation fee.
7.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including but not limited to staff illness, equipment failure, severe weather, or other emergencies. In such cases, the Company will notify the Client as soon as reasonably possible and will offer to reschedule the Service at a mutually convenient time. The Company will not be liable for any losses arising from such cancellations or delays, beyond any refund of pre-paid sums for Services not provided.
8. Service Standards and Limitations
8.1 The Company will perform the Service with reasonable care and skill, using methods and products suitable for professional carpet and related cleaning.
8.2 While the Company will endeavour to achieve the best possible results, it does not guarantee that all spots, stains, odours, or marks will be removed, particularly where these are permanent or have been set by previous cleaning attempts, fading, wear, or damage to fibres.
8.3 Drying times vary depending on ventilation, temperature, carpet type, and level of soiling. The Company may provide an estimated drying time, but this is not guaranteed. The Client is responsible for ensuring safe use of the cleaned areas during the drying period, including placing warning signs where needed in commercial settings.
8.4 The Client is responsible for assessing colourfastness and suitability of carpets and fabrics for cleaning, and must notify the Company of any known issues in advance. The Company is not liable for pre-existing damage, wear, fading, loose seams, or shrinkage resulting from the inherent condition or composition of the materials.
9. Damage, Complaints and Liability
9.1 The Company will take reasonable care to avoid damage to the Premises and contents during the Service. Any alleged damage or issue must be reported to the Company as soon as discovered and in any event within 48 hours of completion of the Service.
9.2 In the event of a complaint, the Client must allow the Company the opportunity to inspect the issue and, where appropriate, to rectify the problem. The Company may, at its discretion, re-clean affected areas or offer a partial refund where a genuine shortfall in service is established.
9.3 The Company’s total liability for any loss or damage arising out of or in connection with the Service, whether in contract, tort, or otherwise, shall be limited to the value of the specific Service in question, except where such limitation is not permitted by law.
9.4 The Company will not be liable for loss of profit, loss of business, interruption to operations, or any indirect, consequential, or special losses, regardless of cause.
9.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot be excluded or limited under applicable law.
10. Waste Handling and Environmental Regulations
10.1 The Company will handle waste water and residues generated during the Service in accordance with relevant UK regulations and good industry practice.
10.2 Where possible, waste water will be disposed of via suitable drainage at the Premises, such as toilets or utility sinks, with the Client’s permission. The Client is deemed to grant such permission unless explicitly refused in advance of the Service. The Company will not dispose of waste water in a manner that it reasonably believes to be unlawful or environmentally harmful.
10.3 The Company will not remove large volumes of waste from the Premises unless specifically included in the Service description. If the removal of waste, contaminated items, or heavily soiled materials is required, this may incur additional charges and may require specialised handling.
10.4 The Client must inform the Company in advance if the Premises contains any hazardous substances or materials that may affect the safe performance of the Service or the handling of waste. The Company may refuse to deal with any waste that it reasonably believes to be hazardous or beyond its usual scope.
11. Health and Safety
11.1 The Company complies with applicable health and safety legislation and expects the Client to maintain a safe environment during the Service.
11.2 The Client must keep pets and children away from equipment, chemicals, cables, and work areas during the cleaning process and until carpets and fabrics are fully dry.
11.3 The Company may refuse to continue work if it considers that health and safety is compromised, including due to aggressive behaviour, unsafe conditions, or the presence of prohibited substances.
12. Insurance
12.1 The Company maintains appropriate insurance cover in relation to its activities, as required by law and industry practice.
12.2 Evidence of insurance may be provided to the Client on reasonable request.
13. Data Protection and Privacy
13.1 The Company will collect and process personal information about the Client, such as name, address, and contact details, for the purposes of managing bookings, delivering Services, and handling payments and enquiries.
13.2 The Company will take reasonable steps to keep personal information secure and will not sell personal data to third parties. Information may be shared with third parties only where necessary for the performance of the Service, payment processing, or where required by law.
14. Force Majeure
14.1 The Company shall not be liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, power outages, public transport disruption, accidents, or acts of government.
14.2 In such circumstances, the Company will notify the Client as soon as reasonably practicable and will endeavour to reschedule the Service.
15. Variations to Terms
15.1 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that particular Service.
15.2 Any changes to the agreed Service, including additional work requested on the day, must be agreed with the Company and may result in revised charges.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. Severability
17.1 If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.
18. Entire Agreement
18.1 These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the provision of Services and supersede all previous communications, representations, or understandings, whether written or oral.
By confirming a booking with Carpet Cleaning Wimbledon, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
Carpet Cleaning
Upholstery Cleaning
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Domestic Cleaning
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